{"id":256463,"date":"2022-03-09T03:10:21","date_gmt":"2022-03-09T03:10:21","guid":{"rendered":"https:\/\/stage4.studiommooy.com\/?page_id=256463"},"modified":"2024-05-01T09:20:15","modified_gmt":"2024-05-01T09:20:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hotellaserena.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
[et_pb_section fb_built=”1″ next_background_color=”#ffffff” admin_label=”Header” _builder_version=”4.25.0″ use_background_color_gradient=”on” background_color_gradient_direction=”187deg” background_color_gradient_stops=”rgba(68,68,68,0.35) 100%|rgba(255,255,255,0) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(68,68,68,0.35)” background_color_gradient_start_position=”100%” background_color_gradient_end=”rgba(255,255,255,0)” background_color_gradient_end_position=”74%” background_image=”https:\/\/www.hotellaserena.it\/wp-content\/uploads\/2023\/08\/La-Serena-47-scaled.jpg” custom_margin=”|||” custom_padding=”8vw|0px|50px|0px|false|false” bottom_divider_style=”arrow” bottom_divider_height=”43px” hover_enabled=”0″ locked=”off” global_colors_info=”{}” title_text=”La Serena -47″ sticky_enabled=”0″][et_pb_row _builder_version=”4.16″ custom_padding=”11px|||||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_line_height=”2em” header_font=”||||||||” header_2_font=”Roboto Slab|900|||||||” header_2_text_align=”left” header_2_text_color=”#FFFFFF” header_2_font_size=”50px” header_2_line_height=”1.2em” header_6_font=”Raleway|700||on|||||” header_6_font_size=”16px” header_6_letter_spacing=”5px” header_6_line_height=”1.8em” text_orientation=”center” module_alignment=”center” header_2_font_size_tablet=”35px” header_2_font_size_phone=”35px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” module_id=”faq” _builder_version=”4.16″ background_enable_color=”off” custom_margin=”||3vw||false|false” custom_padding=”0px|0|0px|0px|false|false” border_radii=”||15vw||” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.16″ custom_margin=”3vw||||false|false” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Montserrat|300|||||||” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Montserrat|300|||||||” header_2_font_size=”40px” header_2_line_height=”1.5em” header_3_font=”Roboto Slab|900|||||||” header_3_font_size=”35px” max_width=”600px” custom_margin=”|||” custom_margin_tablet=”0px|50px||50px” custom_margin_last_edited=”off|desktop” custom_padding=”|||” header_2_font_size_tablet=”” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”#efefef” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#efefef” icon_color=”#98e5b9″ use_icon_font_size=”on” icon_font_size=”19px” _builder_version=”4.25.0″ toggle_text_color=”#000000″ toggle_font=”Roboto Slab|700|||||||” toggle_font_size=”18px” toggle_line_height=”1.6em” closed_toggle_font=”Roboto Slab||||||||” body_font=”Roboto|500|||||||” body_font_size=”15px” body_line_height=”2em” animation_style=”zoom” animation_direction=”top” animation_intensity_zoom=”10%” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Do you provide only B&B services?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n Yes, our hotel provides only Bed and Breakfast accommodations. This means that you can enjoy both a room and a breakfast buffet until 10:30. After that, we have a bunch of great restaurants and bars we suggest to checkout. Rather go for a quick snack? The La Serena Caf\u00e9 provides you with delicious selfmade snacks and aperitives.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are pets allowed in the hotel?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n Although we\u2019re definitely pet lovers, it\u2019s not allowed to bring pets to the hotel.<\/p>\n<\/div>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What are the check-in and check-out times?” _builder_version=”4.16″ global_colors_info=”{}” open=”on”]<\/p>\n Check-ins start at 12:00. In case you arrive earlier, we will do our best to have your room ready as soon as possible. However, we can\u2019t guarantee your room to be ready before 12:00. If you need to wait to check in, we\u2019ll make sure to keep your suitcases safe at the hotel, so you can already start exploring the neighborhood.<\/p>\n You can check out until 10:00, unless you book a late check-out in advance, for which we charge an additional cost of \u20ac30 euros for use until 18:00. Want to keep your room for longer than that? Then you\u2019ll have to book an extra night.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is it possible to put an extra bed in the room for my child?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n Our hotel has larger rooms available for familiar and larger groups of guests in which it\u2019s possible to place extra beds. Get in touch with us and we will check for the availability.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can we have a baby bed in the room?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n Yes. Some rooms offer the available space for max. 1 baby bed the size of 120cm, for \u20ac10 a night. Make sure to include it in your reservation in advance.<\/p>\n<\/div>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I cancel or adjust my reservation?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n If your booked your room directly with us on the phone, you can change or cancel your reservation anytime before the day of arrival (according your cancellation policy). Please contact us, so we can help you with this: info@hotellaserena.it<\/span><\/a> or +39 043143351.<\/p>\n If you booked through the digital booking system on our website, you can cancel the reservation yourself through the link in the confirmation email.<\/p>\n If you booked your room through a third-party travel agency, such as booking.com or Expedia, we unfortunately can\u2019t help you with your cancellation. Please contact the booking agent directly to find a solution.<\/p>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is the tourist tax?” _builder_version=”4.25.0″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\nGeneral Questions<\/span><\/h3>\n